CEO Announcement
September 16, 2026
A New Chapter for the Florence Crittenton Agency
Celebrating Nancy Christian and Welcoming Dustin Gent as President & CEO
For nearly two decades, the Florence Crittenton Agency has been guided by the dedicated leadership of Nancy Christian. After 18 years of service, Nancy has announced her retirement, marking the conclusion of an extraordinary chapter in the agency's history. Throughout her tenure, Nancy's commitment to supporting vulnerable youth and families helped strengthen the organization's mission and expand its impact across the community.
Under Nancy's leadership, the agency experienced significant program growth, strengthened partnerships with community organizations, and expanded its capacity to serve young people facing complex challenges. She championed trauma-informed care, helped secure critical funding and resources, and fostered a culture of compassion, accountability, and excellence among staff. Her vision and steady leadership have helped position the Florence Crittenton Agency as a trusted provider of residential treatment and supportive services for young people throughout the region.
While we will deeply miss Nancy's daily presence, we celebrate the lasting legacy she leaves behind. The programs, partnerships, and dedicated team she helped cultivate will continue to carry the mission forward. We are grateful for Nancy's 18 years of outstanding service and wish her the very best in a well-deserved retirement.
Welcoming Dustin Gent
Following a thorough search process led by a committee of community board members, Dustin Gent has been selected as the next President & CEO of the Florence Crittenton Agency. With more than 17 years of experience at FCA and an intimate understanding of the agency's mission, programs, staff, and community partnerships, Dustin brings both continuity and a strong foundation for the agency's future.
Dustin's career has been dedicated to serving children, youth, and families. Following a period of mission work in the Philippines, he served the State of Tennessee at Mountain View Youth Development Center and later worked with Holston Homes and Youth Villages. He joined the Florence Crittenton Agency more than 17 years ago and has served as Vice President of Administration, providing leadership across the organization and contributing to its continued growth and development.
Dustin's extensive knowledge of FCA and long-standing relationships with staff, community partners, and stakeholders will help provide a seamless transition ofleadership. As President & CEO, he will build upon the strong foundation established by Nancy while continuing FCA's commitment to evidence-based, comprehensive, and high-quality care for the region's most vulnerable youth. Dustin holds a Master's Degree in Management and brings to his new role a combination of organizational experience, community commitment, and a passion for the young people and families served by the Florence Crittenton Agency. As FCA begins this next chapter, Dustin is committed to honoring the agency's legacy while leading its continued growth and impact in the years ahead.
The Florence Crittenton Agency is grateful for Nancy Christian's extraordinary service and looks forward to the leadership of Dustin Gent. Together with the agency's dedicated staff, board, and community partners, FCA remains committed to strengthening communities through effective prevention and treatment services for children and families.
